Customer Service Assistant I (Bank)/Req 1156 (Onsite Only)
Company: Partners Bank
Location: Portsmouth
Posted on: March 17, 2026
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Job Description:
Customer Service Assistant I (CSA) Department: Branch
Administration Reports to: Branch Manager/Assistant Branch Manager
Supervises: None Status: Full-Time / Non-exempt / Onsite only Must
already be authorized to work in the United States. Relocation is
not provided. Partners Bank is a rapidly growing community bank
with operations in Maine and New Hampshire that has established
superior service level expectations. We offer generous compensation
and benefits while fostering opportunities for growth and flexible
work schedules when appropriate. Summary for the Customer Service
Assistant I (CSA): Perform a variety of teller and customer service
duties as needed. Highly proficient in the processing of teller
transactions, and able to complete basic customer service-related
tasks such as opening routine checking, savings and certificate of
deposit accounts, processing account maintenance, etc. Work within
established guidelines, policies and procedures, the CSA will sell
and service all deposit accounts, handle various customer inquiries
and provide prompt problem resolution. Strong knowledge of the
Bank’s various deposit and electronic banking products and services
is required. Use needs-based sales techniques, uncovers referral
opportunities and recommends appropriate products and service to
meet customers’ needs. Job Requirements for the Customer Service
Assistant I (CSA): Minimum of one year of teller or customer
service banking experience in a branch or call center environment.
Strong sales, service, interpersonal and communication skills.
Interact well with others and enjoys working with a variety of
people in a team environment. Strong organizational, technical and
computer skills. Adapt well to change and is able to effectively
multitask. Strong knowledge of teller and customer service
processes, policies, guidelines and procedures. Satisfactory
product knowledge of banking products and service with ability for
further development. Specific Job Functions for the Customer
Service Assistant I (CSA): Highly proficient in the processing of
various teller transactions and routine customer service related
tasks and functions. Able to identify cross-sale opportunities and
respond to various customers’ inquiries to recommend appropriate
products or solutions to meet their needs. Able to open basic
deposit accounts, assist with electronic banking inquiries,
services and functionality, complete account maintenance and make
referrals to other lines of business, etc. Maintain and balance a
cash drawer accurately and efficiently. Provide a high level of
service to customers, coworkers and team members. Understand and
follow various policies, guidelines and procedures including
security, compliance and operations. Participate in on-going job
related training programs including but not limited to sales,
service, compliance and product knowledge. May float to another
local branch to cover staffing if needed. Perform additional duties
as required. This Job Description for the Customer Service
Assistant I (CSA) describes the essential functions and
qualifications of the job described. It is not an exhaustive
statement of all the duties, responsibilities, or qualifications of
the job. This document is not intended to exclude modifications
consistent with providing reasonable accommodations for a
disability. This is not a contract. Your signature will indicate
that you have read this Job Description and understand the
essential functions and qualifications for the job.
PI7d1d4b51a04b-25448-39712746
Keywords: Partners Bank, Newton , Customer Service Assistant I (Bank)/Req 1156 (Onsite Only), Customer Service & Call Center , Portsmouth, Massachusetts
