Principal Technical Support Engineer - Exadata
Company: Oracle
Location: Boston
Posted on: April 15, 2024
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Job Description:
Job Description
As a member of the Support organization, your focus is to deliver
post-sales support and solutions to the Oracle customer base while
serving as an advocate for customer needs. This involves resolving
post-sales non-technical customer inquiries via phone and
electronic means, as well as, technical inquiries regarding the use
of and troubleshooting for our Electronic Support Services. A main
point of contact for customers, you are responsible for
facilitating customer relationships with Support and providing
advice and assistance to internal Oracle employees on diverse
customer situations and raised issues.As a Principal Support
Engineer, you will offer strategic technical support to assure the
highest level of customer satisfaction. A main focus is to
create/use automated technology and instrumentation to diagnose,
document, and resolve/avoid customer issues. You are expected to be
an expert member of the technical problem solving/problem avoidance
team, routinely sought after to address extremely complex, critical
customer issues. Services may be frequently provided by on-site
customer visits.Leading contributor individually and as a team
member, providing direction and mentoring to others. Work is
non-routine and very complex, involving the application of advanced
technical/business skills in area of specialization. 7 years
experience with Core products or eight years experience with
Applications products, BS Computer Science/Management Information
Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR
(for Applications) proven professional/ technical experience, i.e.,
demonstrating an understanding of Applications at a functional and
technical level (preferably Oracle).
Career Level - IC4
Responsibilities
A successful candidate will have hands on experience with:
Exadata Implementations
Oracle Exadata Cloud Services (ExaCC / ExaCS) implementation and
administration
In depth knowledge of ASM architecture
In depth knowledge of RAC architecture
Experience with clustering technologies from different vendors
Thorough understanding of the Oracle database features
Extensive hands on interaction with large Database management
systems
Good understanding of Support tools and Oracle diagnostics a
plus
Programming and troubleshooting knowledge in C , C+- Good knowledge
on Unix, Linux and/or Windows operating systems
Good hardware debugging skills
Good understanding of OCI fundamentals
We offer strategic technical support to assure the highest level of
customer satisfaction and knowledge exchange. A main focus is to
create/use automated technology and instrumentation to diagnose,
document, and resolve/avoid complex issues. We will be expected to
become an expert member of the technical problem solving/problem
avoidance team, routinely sought after to address extremely
complex, critical customer issues.
Disclaimer:
Certain US customer or client-facing roles may be required to
comply with applicable requirements, such as immunization and
occupational health mandates.
Range and benefit information provided in this posting are specific
to the stated locations only
US: Hiring Range: from $31.83 to $67.93 per hour; from $66,200 to
$141,300 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to
account for variations in knowledge, skills, experience, market
conditions and locations, as well as reflect Oracle's differing
products, industries and lines of business.
Candidates are typically placed into the range based on the
preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes
the following:
Medical, dental, and vision insurance, including expert medical
opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible
employees assigned to a salaried (non-overtime eligible) position.
Accrued Vacation is provided to all other employees eligible for
vacation benefits. For employees working at least 35 hours per
week, the vacation accrual rate is 13 days annually for the first
three years of employment and 18 days annually for subsequent years
of employment. Vacation accrual is prorated for employees working
between 20 and 34 hours per week. Employees working fewer than 20
hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire.
Refreshes each calendar year. Unused balance will carry over each
year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's
technology to tackle today's problems. True innovation starts with
diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's
been done before. It's why we're committed to expanding our
inclusive workforce that promotes diverse insights and
perspectives.
We've partnered with industry-leaders in almost every sector-and
continue to thrive after 40+ years of change by operating with
integrity.
Oracle careers open the door to global opportunities where
work-life balance flourishes. We offer a highly competitive suite
of employee benefits designed on the principles of parity and
consistency. We put our people first with flexible medical, life
insurance and retirement options. We also encourage employees to
give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages
of the employment process. If you require accessibility assistance
or accommodation for a disability at any point, let us know by
calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, sexual orientation,
gender identity, disability and protected veterans' status, or any
other characteristic protected by law. Oracle will consider for
employment qualified applicants with arrest and conviction records
pursuant to applicable law.
* Which includes being a United States Affirmative Action
Employer
Keywords: Oracle, Newton , Principal Technical Support Engineer - Exadata, Engineering , Boston, Massachusetts
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