Service Manager

Company: Milltown Plumbing
Location: Chelmsford
Posted on: February 16, 2026

Job Description:

Job Description Job Description Service Manager Benefits: Paid Time Off Weekly Pay Bonuses Company Vehicle Up to 4% 401(k) Match Paid Training, Educational Allowances/Reimbursement for Field-related Courses Health, Life and Dental Insurance Paid Holidays Boot Compensation Full job description We're seeking an experienced Service Manager to provide support to our residential technicians. Your daily routine will include leading a Service Department to meet or exceed customer expectations by delivering consistent quality service. MillTown has provided industry-leading services to grow our business for over 45 years and we're on a mission to be a great place to work. We're the go-to experts for plumbing, heating, cooling, and electrical services. Get started today! Essential Duties and Responsibilities* Deliver excellent customer service. Supervise and lead our service team. Manage and evaluate Field Technicians to ensure peak performance. Conduct ride-alongs with technicians to ensure high-quality service. Ensure repairs and installations meet high standards and obtain necessary permits. Collaborate with the Dispatch Team to manage schedules to maximize efficiency and profits. Assist Technicians with on-site issues, providing guidance. Facilitate weekly one-on-one meetings with Technicians for continuous improvement. Resolve customer issues to ensure complete satisfaction. Maintain compliance with all local, state, federal, and company regulations. Manage the departmental budget effectively. Handle clerical duties, including paperwork, evaluations, expense reports, and timesheets. Desired Skills and Experience Motivate teams to achieve company goals Keep projects on track with exceptional follow-through Communicate effectively in both verbal and written interactions Comfortable with public speaking and presentations Build trust within the team Qualifications* 5 Years Experience Customer service skills Clean driving record To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. MillTown is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability, or any other characteristic protected by applicable law. Job Type: Full-time Pay: $65,000 - $85,000 annually If you require alternative methods of application or screening, you must approach the employer directly to request this, as Indeed is not responsible for the employer's application process. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to pass a background check and drug test as well as possess a good driving record Job Posted by ApplicantPro

Keywords: Milltown Plumbing, Newton , Service Manager, Engineering , Chelmsford, Massachusetts