Housekeeping Manager
Company: Boston Marriott Burlington
Location: Burlington
Posted on: April 20, 2024
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Job Description:
The Housekeeping Manager performs inspection duties in
accordance with company standards for satisfactory performance.
Duties include:
following theinstructions of the Rooms Director and/or the
Operations Manager in order to maintain company standards of
cleanliness throughout the rooms section of the hotel.
supervising the section housekeepers and section housekeeping aides
(housepersons) assigned to the housekeeping team.
relaying information concerning the status of rooms to and from the
housekeeping office as well as the front desk.
Other essential duties and responsibilities of this position
include the following (other duties may be assigned):
1. Assigns work to Housekeeping staff and trains staff in
housekeeping duties.
2. Addresses guests complaints regarding housekeeping service of
equipment.
3. Reports need for room repairs to housekeeper.
4. Examines carpets, drapes, and furniture for stains, damage or
wear.
5. Checks and counts linens and supplies and communicates needs to
housekeeper.
6. Records inspection results and informs Housekeeping staff of
inadequacies.
7. Verifies staffing is appropriate for business levels.
8. Operates hotel property management system.
9. Handles lost and found inquiries and all pertinent
procedures.
10. Checks vacant, expected departure and discrepant rooms.
11. Issues and inventories keys.
12. Communicates with appropriate departments when necessary.
13. Conducts pre-shift meetings.
14. Cleans rooms and assists in laundry when necessary.
15. Inspects linen closets, storage areas.
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Supervisory Responsibilities: Directly supervises hourly employees
in the Housekeeping Department. Carries out supervisory
responsibilities in accordance with the organizations policies and
applicable laws. Responsibilities include assisting with
interviewing, hiring, and training employees, planning, assigning,
and directing work, appraising performance, rewarding and
disciplining employees, addressing complaints and resolving
problems.Qualifications: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
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Education and/or Experience: College Degree preferred. Must have at
least twoyears housekeeping experience, and three years supervisory
experience, or equivalent combination of education and
experience.
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Language Skills: Must be able to communicate clearly with guests,
customers, supervisor and fellow employees in both english and
spanish.
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Mathematical Skills: N/A
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Reasoning Ability: Must be able to analyze routine data to make
appropriate judgements regarding the process of inspecting/cleaning
guest rooms and supervisory duties.
Certificates, Licenses, Registrations: N/A
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Physical Demands: Must be able to push/pull/lift up to 50 pounds.
Job frequently requires use of arms, hands, and fingers. Requires
walking, sitting, crouching, kneeling, standing.
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Hours: Due to the seasonal nature of the hospitality industry, and
the fact that the hotel provides guest services 24 hours a day, 7
days a week, any employee may be required to work rotating shifts,
night shifts, and/or overtime. Also, depending on the season, hours
may be reduced at any time.PI0b3c5d6ff7c2-25660-34294478
Keywords: Boston Marriott Burlington, Newton , Housekeeping Manager, Executive , Burlington, Massachusetts
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