Director of Perioperative and Surgical Services
Company: Lahey Hospital and Medical Center
Location: Burlington
Posted on: May 2, 2024
Job Description:
When you join the growing BILH team, you're not just taking a
job, you're making a difference in people's lives.Job
Type:RegularScheduled Hours:40Work Shift:Day (United States of
America)The Director of Surgical Services is the senior leader
responsible and accountable for the operational, financial, service
programmatic direction and development, personnel management,
inter-departmental coordination, committee support and provider
interface of all aspects of the assigned services at Lahey Hospital
and Medical Center. The Director's role is central to collaboration
and coordination working with surgical provider and nursing
leadership, related organized committee/workgroup structures, the
Vice President of Surgical Services,, Supply Chain, business
managers impacting operations and finance colleagues to plan,
organize, direct and evaluate services and the delivery of patient
care provided. .
The Director has direct responsibility for Perioperative Surgical
Services, Pre-admission Testing, Post Anesthesia Care Unit, and
Ambulatory Surgery.Job Description:Minimum Qualifications:
- Education: Master's Degree in health care related field highly
preferred. (MSN highly preferred.) Bachelor's Degree required.
- Licensure, Certification, Registration: Registered Nurse
required, CNOR required
- Experience: 7+ years perioperative experience required. 5 years
previous leadership in perioperative nursing required, level one
trauma, academic medical center preferred..Skills, Knowledge &
Abilities: -
- Excellent interpersonal and communication skills.
- Performance Improvement Expertise, Lean Six Sigma
preferred
- Demonstrated operations management and supply chain
experience.
- Ability to effectively plan and facilitate organized and
productive meetings/workgroups.
- Ability to work independently and resolve complex issues with
minimal supervision.
- Ability to manage concurrent projects with competing priorities
and aggressive deadlines.
- Strong aptitude for effectively influencing others at all
organizational levels in project-related situations.
- Possess strong analytic skills in order to manipulate,
interpret and utilize data for process improvement.
- Strong PC skills including proficiency in use of Excel, Access,
PowerPoint and Project.
- Understands context of assignments and tasks and able to be
flexible and adaptable to changing roles & priorities.Essential
Duties & Responsibilities (including but not limited to):
- Contributes to the success of LHMC by providing leadership,
direction and coordination of operations, finance and human
resources for all areas of responsibility.
- Continually assesses all services, identifies concerns and
utilizes data and evidence to propose innovative solutions.
- Monitors and ensures regulatory compliance i.e, the Joint
Commission, CMS, etc.
- Develops and implements innovative systems and processes that
optimize staff and patient quality and safety.
- Develops action plans for improvement and demonstrates the
ability to achieve measurable results.
- Develops and implements clinical outcome measures for quality
improvement and financial stewardship aligned with best
practice.
- Ensures the development and operation of surgical services
initiatives to improve patient satisfaction and family centered
care.
- Prepares and delivers reports to senior leadership including
process and outcome metrics toward meeting departmental goals,
including performance related to clinical operations, quality and
safety, finance and human resource management.
- Prepares operational and capital budgets
- Establishes revenue and expense targets in collaboration with
other appropriate leaders.
- Implements processes to achieve and monitor financial
performance improvement through leadership of revenue cycle
teams.
- Provides supervision, guidance and monitoring of staff
compliance with reaching budgeted revenue and expense targets.
- Investigates and manages financial billing and supply chain
problem areas; proposes solutions and implements action where
applicable.
- Prepares necessary financial, statistical and operational data
for new program or business including expected return of investment
to the organization.
- Develops and provides objective criteria for measuring new
business processes.
- Negotiates and manages contracts and vendor relationships
within Surgical Services.
- Identifies opportunities to optimize supply chain reimbursement
and implements new policies and procedures as
necessary.Operations/Work Flow/Compliance
- Provides direction and guidance for all aspects of daily
services administration and management.
- Provides support to staff to enable them to provide safe,
cost-effective health care that exceeds the expectations of Lahey
patients.
- Facilitates compliance with all regulatory requirements - DPH,
OSHA, JCAHO, HIPAA, etc. - in all clinical, business and financial
practices.
- Provides administrative guidance to managers and others
consisting of examining of systems, employing analytical judgment,
managing projects, organizing resources, consulting and solving
problems. Independently investigates and implements
recommendations.
- Maintains open communications and a collaborative approach with
physicians, staff and management.
- Oversees office workflow, monitors office staff productivity,
and makes appropriate recommendations to department
leadership.Human Resources
- In conjunction with the Department Managers, hires, transfers,
disciplines, terminates or initiates other personnel actions
affecting staff employment.
- In conjunction with the Department Managers, ensures high
quality patient care through effective management of service-line
staffing objectives.
- Develops recruitment and retention strategies with human
resources to hire, retain and develop qualified colleagues.
- Supports atmosphere of collegiality and promotes staff career
growth to build Lahey Hospital and Medical Center as an
organization of excellence.
- Functions as a role model for all Lahey colleagues through
positive attitude, adherence to organizational policies and
procedures and/or professional code of ethics.
- Provides a safe environment for patients and colleagues
encouraging colleagues to contribute to problem solving and
promoting best practices.
- Communicates effectively with colleagues regarding Lahey
news/visions/goals as well as departmental activities so as to
ensure staff inclusion and participation as valued members of Lahey
Hospital and Medical Center.
- In conjunction with Department Managers, ensures that all
annual performance appraisals are completed within the established
time frame in each of the assigned areas.
- Works in conjunction with leadership to train and mentor staff
for current assignments developing them into successive career
positions.
- Is committed to ensuring high quality patient care through the
hiring, training and supervision staff.
- Ensures that all colleagues in assigned areas adhere to Lahey's
compliance and mandatory education requirements.
- In consultation with Human Resources, meets equal
employment/affirmative action program goals and objectives.
- Complies with federal, state and local laws and regulations as
well as Lahey Hospital and Medical Center's policies and
programs.Health Care Knowledge, Professional Growth and Development
- Maintains an in-depth knowledge of the changing health care
environment and evaluates the market need for specific clinical
services or programs.
- Develops programs and services in response to the market under
the guidance of physician leadership and Vice Presidents.
- Demonstrates motivation and initiative in seeking continued
professional growth and development.
- Identifies knowledge gaps and takes appropriate courses or
seminars to improve understanding.
- Identifies internal resources as sources of expertise to
achieve learning goals.---Patient Care/Customer Service
- Is attuned to patient/customer needs; anticipates future needs
and implements appropriate action to ensure access to quality
medical services and world class customer service.
- Motivates colleagues to achieve a high standard of service
quality.
- Establish a culture where all colleagues feel valued and able
to contribute to customer service improvement.Quality Improvement
- Collaborates with clinical leaders and physician leadership to
identify clinical, administrative and safety issues as areas for
quality improvement processes.
- Participates in quality improvement initiatives as defined by
the service-line or organization.
- Develops consistent interpretation and application of
department policies and procedures throughout all Lahey Hospital
and Medical Center sites.
- Ensures a provision for quality care in line with Lahey's
mission and philosophy.
- Manage and improve service line activity along key performance
metrics for related clinical subspecialties including volume
growth, patient satisfaction, access, quality measures, service
line profitability, and staff and physician engagement
scores.Organizational Requirements
- Maintains strict adherence to the Lahey Hospital and Medical
Center Confidentiality Policy.
- Incorporates Lahey's Guiding Principles, Mission Statement and
Goals into daily activities.
- Complies with all Lahey Policies. Complies with behavioral
expectations of the department and Lahey Hospital and Medical
Center.
- Maintains courteous and effective interactions with colleagues
and patients.
- Demonstrates an understanding of the job description,
performance expectations, and competency assessment.
- Demonstrates a commitment toward meeting and exceeding the
needs of our customers and consistently adheres to Customer Service
standards.
- Participates in departmental and/or interdepartmental quality
improvement activities.
- Participates in and successfully completes Mandatory
Education.
- Performs all other duties as needed or directed to meet the
needs of the departmentFLSA Status:ExemptAs a health care
organization, we have a responsibility to do everything in our
power to care for and protect our patients, our colleagues and our
communities. Beth Israel Lahey Health requires that all staff be
vaccinated against influenza (flu) and COVID-19 as a condition of
employment. about this requirement.More than 35,000 people working
together. Nurses, doctors, technicians, therapists, researchers,
teachers and more, making a difference in patients' lives. Your
skill and compassion can make us even stronger.Equal Opportunity
Employer/Veterans/Disabled
Keywords: Lahey Hospital and Medical Center, Newton , Director of Perioperative and Surgical Services, Executive , Burlington, Massachusetts
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