Director, Customer Education & Training Boston, MA

Company: Recorded Future
Location: Somerville
Posted on: June 1, 2025

Job Description:

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company!The Role: As the Director of Customer Education & Training, you'll build and operationalize a global learning strategy that redefines how our customers engage with Recorded Future. This high-impact, high-visibility role spans strategy and execution-shaping certification programs, self-service journeys, and peer-led learning experiences. You'll inherit a strong, tenured team and partner closely with cross-functional leaders to drive adoption, maturity, and measurable business outcomes through world-class education.What You'll Do as Director, Customer Education & Training

• Build and execute a scalable, role-based customer learning journey across live, on-demand, self-service, certification, and community-led programs
• Develop and operationalize a multi-level certification strategy
• Increase engagement in Recorded Future University and drive consistent weekly training activity
• Ensure balanced, quarterly consumption of training credits and optimize delivery planning
• Align education programs with go-to-market strategy, including product launches and packaging changes
• Shape peer-to-peer learning experiences in partnership with our Digital Client Engagement team
• Define key metrics to track education impact on adoption and customer success
• Lead and evolve a global team, creating clarity, structure, and scalable execution
• Own the localization and tech strategy to support efficient, global delivery
• Evaluate and define the optimal monetization model for customer trainingWhat You'll Bring as Director, Customer Education & Training
  • Proven experience designing and scaling integrated customer education programs across live and digital modalities
  • Track record of leading global teams and driving operational excellence
  • Experience building or managing certification programs that support product adoption
  • Ability to define and track education metrics tied to customer outcomes
  • Strong cross-functional collaboration skills, especially with Product, CS, and Sales
  • Experience within a SaaS environment; cybersecurity or adjacent industry is a plus
  • Familiarity with learning technologies, including LMS platforms and content development tools
  • Strategic mindset with a bias toward building scalable systems and driving measurable impact
  • Bachelor's degree in a related field (e.g., Education, Instructional Design) or equivalent experienceWhy should you join Recorded Future?Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.Apply for this job* indicates a required fieldFirst Name *Last Name *Email *Phone *Location (City) *Resume/CV *LinkedIn ProfileHow did you hear about this job? *Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.As set forth in Recorded Future's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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