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Dental Scheduling / Insurance Coordinator

Company: Smiles of Groton
Location: Groton
Posted on: September 24, 2022

Job Description:

We are seeking a Scheduling and Insurance Coordinator to join our fun and hard-working team! This position involves working alongside another front office team member, with a focus on managing a busy provider schedule, answering phone calls, calculating and providing patients with accurate information regarding their insurance benefits and cost of treatment, and collecting payments from patients. The position also involves supporting our clinical team by discussing financial questions regarding proposed treatment, coordinating referrals to specialists, and providing the clinical staff with accurate information regarding a patient's insurance benefits. Our office is privately-owned, well-respected, and a growing business in the community. Our team places a high importance on providing our patients with excellent customer service and quality dental treatment in a pleasant, relaxed, and modern setting. We also place emphasis on providing a clean, comfortable and happy work environment for our staff members. Our ideal candidate must have a calm and friendly demeanor; be self-motivated and organized, be able to multitask effectively, and preferably has some level of experience and understanding of dental insurance and dental billing. We also place importance on finding a candidate that will work closely together with our staff as a team, and being willing to accomplish a task when asked. The hours for this position are as follows: Monday 8-5, Tuesday 7:30-4, Wednesday 7:30-5, Thursday 7:30-4 Typical duties include: Providing general front office support for patients and providers (answer phones/texts/emails in a timely manner, schedule/coordinate appointments, email xrays/referrals, import documents into practice management software, follow-up on referral letters, keep schedule full utilizing the wait list) Manage provider schedules to maximize productivity and allowing for exceptional patient care Generate a treatment plan and ensure patients understand their financial obligations and timeline for payment (calculate accurate patient portions related to the proposed codes and the patient's insurance benefits) Discuss treatment plans and estimated costs with patients, and collect copays and balances. Understand dental terminology/ADA CDT billing codes, insurances and treatment plans (including preventative/diagnostic, basic, major & ortho codes, deductibles, lifetime maximum, age limitations and how insurance companies pay, as well as "downgraded" codes and how to explain and enter into our dental practice management software) Ensure all insurance for the next day is verified (upload dental insurance benefits and verify insurances accurately and efficiently via website/phone/fax) and make sure any copays/notes made for/from team members are documented in the patient's appointment Enter a new insurance plan and complete breakdown accurately into our practice management software with all notes, deductibles, maximums, coinsurance amounts, frequency limits, age limits, exclusions, and downgrades Provide information to patients regarding their insurance benefits and billing information in a kind and professional manner Send insurance claims and pre-authorizations electronically (and sometimes manually) with necessary attachments and information. Requirements: 1+ years of experience working in a front office position in a dental office (preferred) Friendly demeanor, excellent communication skills, and a positive/problem-solving attitude Strong attention to details and accuracy Strong ability to multitask and stay organized Desire to learn and grow professionally Proficient with making basic math calculations Maintain daily operations by following protocols and policies Maintain strict compliance with HIPAA and patient privacy Comfortable learning to use our dental practice management software (Open Dental) Benefits: We offer a company 401k plan with employer matching contributions, family and employee discounts on dental work, Paid time off, and paid holidays. Employment Type: Full Time Years Experience: 1 - 3 years Salary: $23 - $27 Hourly Bonus/Commission: No

Keywords: Smiles of Groton, Newton , Dental Scheduling / Insurance Coordinator, Healthcare , Groton, Massachusetts

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