Radiology Associate
Company: Winchester Hospital
Location: Winchester
Posted on: April 17, 2024
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Job Description:
When you join the growing BILH team, you're not just taking a
job, you're making a difference in people's lives.
Job Type:
RegularScheduled Hours:
8Work Shift:
Day (United States of America)Contributes to the Hospital's mission
by providing clerical support to the radiology department, keeping
the patient care team informed by maintaining accurate and timely
electronic medical records and greeting and helping patients and
their family members and performing administrative duties to assist
the department. This administrative support position will have an
impact on patient care and patient and family member satisfaction
by fielding requests and information to the patient care team and
family members, providing the administrative support to ensure
expedient patient throughput and acting as a central resource of
the patient medical record.Job Description:
Consistent with the PROMISE principles and inherent in a hospital
environment, employees must be flexible in meeting patients' and
the Hospital's needs. While the list below describes the primary
functions of this job, all employees at Winchester Hospital need to
recognize that an essential element of their job is the ability to
respond to unanticipated and/or changing situations. This may
result in assuming responsibilities or tasks which are not on this
list.
As part of the Winchester Hospital team, this position:
Greets patients and others timely and in a manner that is
respectful and empathetic.
Answers common, non-clinical/complex questions and escalates
questions as appropriate. Provides general information regarding
the Hospital.
Directs individuals to their desired location, which may involve
looking up information such as patient appointments and reviewing
the computer system to assess the appropriate location. Provides
verbal as well as written directions throughout the
facility(ies).
Confirms patients scheduled appointments as needed.
Disseminates information to waiting patients and family
members/friends as directed by clinical staff and/or as allowed by
department procedures.
Makes rounds throughout the waiting area, providing non-clinical
comfort measures to patients and their family members, such as
blankets, beverages, ice, etc. Seeks direction from clinical staff
when appropriate.
Answers patient, family members and other visitors' questions about
wait times and delays and the reason for delays without
jeopardizing confidentiality.
Is empathetic to patients and the families, being sensitive to
their emotional, cultural and spiritual needs.
When appropriate takes service recovery measures to both patients
and their family members. Informs the nurse/providers of potential
service recovery issues.
Provides wheelchair assistance for patients as requested.
Coordinates patient transportation requirements as needed. Provides
assistance with the telephone as necessary. Maintains current
listings for local taxis and other transportation services.
Communicates to appropriate department/individuals when
patient/visitor has arrived.
Provides telephone coverage, receiving and transferring calls as
appropriate.
Enters patient demographic and other pertinent information into the
system as directed and/or performs other basic data entry
functions.
Handles various imaging-related documentation including but not
limited to labels, requisitions, orders, daily reports, logs, and
PACS as required by site.
Performs other administrative functions as needed to ensure the
department runs smoothly, efficiently and seamlessly to the
patients, which may include functions such as:Referencing data from
a database or computer system and documents and/or communicates as
appropriate
Collecting specific information from patients and others
Sorting and distributing mail
Sorting and filing records and files
Scanning and faxing documents
Coping and collating materials
Pulling records and files
Inputting specific data in limited fields
Cleaning out and organizing storage areas and filing cabinets
Packing files and documenting contents for long term storage
Provides non-clinical assistance to the staff to improve patient
satisfaction, increase patient flow and improve the overall
operations of the department.
QUALIFICATIONS
Education:
Required: High School Diploma or equivalent
Experience:
Preferred: At least one year experience in similar position in a
patient care setting.
Other Skills/Knowledge
Required:
For safety and quality reasons, must be able to read, write and
communicate effectively in English with patients, visitors and
fellow members of the hospital team.
Excellent customer service and communication skills.
Keyboard skills
LICENSES, REGISTRATIONS, CERTIFICATIONS: N/A
LIFE SUPPORT CERTIFICATION REQUIRED: N/A
POPULATION SPECIFIC REQUIREMENTS: N/A
OTHER JOB REQUIREMENTS:
On-call Requirement: N/A
Schedule Requirements: Based on department needs
Travel Requirements: N/A
REPORTING RELATIONSHIPS:
Reporting relationship may vary based on the department, generally
reports to the department manager.
Not responsible for supervising the work of others.
FLSA Status:
Non-ExemptAs a health care organization, we have a responsibility
to do everything in our power to care for and protect our patients,
our colleagues and our communities. Beth Israel Lahey Health
requires that all staff be vaccinated against influenza (flu) and
COVID-19 as a condition of employment. Learn more about this
requirement.
More than 35,000 people working together. Nurses, doctors,
technicians, therapists, researchers, teachers and more, making a
difference in patients' lives. Your skill and compassion can make
us even stronger.
Equal Opportunity Employer/Veterans/Disabled
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Keywords: Winchester Hospital, Newton , Radiology Associate, Healthcare , Winchester, Massachusetts
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