Evening Counselor, Yawkey House Shelter
Company: Pine Street Inn
Location: Boston
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Description: SCHEDULE: 40 hours,
Friday- Tuesday 2:45PM- 11:15PM Essential position during weather
or other emergencies. Pays $21.40 - $30.00 per hour DOE - (Salary
ranges provided are based on relevant experience and skill set)
LOCATION: 363 Albany Street, Boston, MA; this role works 100% on
site. SUMMARY OF THE POSITION: The Guest Services Specialist (GSS)
works from the Pine Street Inn policy and procedures developed to
ensure a safe shelter environment for guests and staff. The Guest
Services Specialist has a primary focus on the direct care of
guests and, as such, responds to guests in a timely and
professional manner based on the prioritization of guests’ needs.
The GSS assists with the development and implementation of a
housing pathway by motivating guests to rapidly work on housing and
connecting guests to appropriate resources. The Guest Services
Specialists will also assist guests in connecting with substance
abuse, mental health and medical resources when the shelter cannot
safely accommodate a guest needs. The GSS is required to stay
energized and focused even when demands are ambiguous and
strenuous. The GSS is required to enter data into the Homeless
Management Information (HMIS) system and to document reports in
keeping with agency policy. The GSS is required to make sound
decisions and appropriately seeks guidance from a supervisor.
Requirements: EDUCATION/TRAINING: REQUIRED: High School diploma or
GED PREFERRED: Valid MA driver’s license in good standing Bilingual
English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1)
year of experience in the Human Services field PREFERRED:
Administering Narcan and CPR in a work setting Knowledge in the
areas of addiction, recovery, and mental illness Knowledge of
issues pertaining to the homeless Knowledge of area resources
Keywords: Pine Street Inn, Newton , Evening Counselor, Yawkey House Shelter, Hospitality & Tourism , Boston, Massachusetts
