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Technical Services Manager

Company: Amentum
Location: Groton
Posted on: April 10, 2021

Job Description:

We are still hiring during COVID-19. Click here for details. We are still hiring during COVID-19.

While the world faces COVID-19, we want you to know we are still hiring.

Because we care about your safety, we will be looking to shift in-person interviews to virtual interviews, we will be joining and sponsoring virtual job fairs in the coming days and weeks. Our recruiters and hiring managers have the tools they need to conduct interviews.

We are looking forward to meeting you, albeit virtually and safely. We will all get through this together.

"Working together, we will emerge stronger than ever as a nation," John Vollmer, Amentum CEO Job Summary

Amentum is seeking an experienced Technical Services Manager to support our maintenance team of highly skilled multi-craft technicians at a major pharmaceutical facility in Groton, CT.-- This position is responsible for Building Systems and Maintenance Operations for the Groton maintenance facility, including ensuring the safety and well-being of its employees, safeguarding company funds and property, and generally representing the company with respect to the client.
--
This position directs a workforce of technicians and professionals engaged in a variety of activities in the management of a pharma facility and ensures established company goals are realized while maintaining client relations that will enhance future business and has total responsibility for managing all aspects of the contract. The position will support the Facility Program Manager and a SME for related client sites as needed.

Essential Functions Responsibilities

  • Provide support to building operations and maintenance teams with development of strategies that help create processes/programs able to sustain low operating costs.
  • Performs evaluations and trains teams to identify/eliminate waste, reduce operating/ maintenance costs and reduce system failures.
  • Support maintenance of 24x7 operations of all critical building support systems (HVAC/Mechanical/Plumbing/Electrical/Lab support/etc.).
  • Develop/plan/implement and support programs for preventative maintenance activities.
  • Manage various aspects of the contract with the program manager.
  • Proactively identify potential project problems or opportunities.
  • Analyze issues using all appropriate resources to develop the optimum approach to mitigating problems and/or exploiting opportunities.
  • Technical working knowledge of equipment/systems/processes.
  • Understanding of equipment issues and designate appropriate skilled trade to repair or diagnose to repair.
  • Understanding of the critical nature of the client's work environment including the particulars of a research facility.
  • Technical understanding the value of compliance to safe operating procedures.
  • Technical knowledge of industrial electrical/mechanical systems with the ability to prioritize/assign/track/trend equipment repair.
  • Manage work order systems using Computerized Maintenance Management Systems (CMMS).
    Modify preventive maintenance work orders to improve equipment performance.
  • Provide maintenance planning and scheduling.
  • Possess knowledge of reliability maintenance.
  • Strong customer relations and client partnering mentality. Daily communication with customer and contract Program Manager.
  • Sense of urgency about customer response and addressing issues.
  • Experience with developing, managing, and presenting key performance indicators.
  • Work with client management to ensure exemplary daily operations support.
  • Good objective/logical thought process (critical thinking/problem solving skills)
  • Facilitate meetings with a variety of attendees.
  • Strong ability to delegate and obtain accountability and results from employees.
  • Solid background in human resource issues including hiring and counseling. Ensure resolution with conflicts in the workplace.
  • Project continuous improvement set goals/objectives, and meet the schedule, KPIs, and budget.
  • Keep track of/mitigate potential compliance issues.
  • Support Business Development/Business Unit management in contract negotiations. Safety Consciousness
    • Provide leadership to the operation ensuring an accident free workplace.--
    • Ensure conformance to comprehensive safety procedures in respective areas.
    • Ensure safety planning are aggressively monitored and THA requirements are enforced.
    • Actively participate in execution of the plans emphasizing the plan in new hire orientation.
    • Monitor comprehensive lock out /tag out procedures, hot work procedures and other applicable safety policies.
    • Maintain appropriate Job Hazard Analysis for all work and develops JHAs as appropriate for new or altered work. Leadership
      • Exhibit confidence and positive attitude about the project and Amentum.
      • Demonstrate strong interpersonal skills (i.e., conflict resolution, team builder).
      • Maximize full use of company's resources.
      • Delegate effectively and raise the standard related to quality and quantity of work performed each day.
      • Anticipate operation needs and provide good direction, doesn't need to be told what to do next to make things happen.
      • Strictly adhere and effectively implement Company and Client policy and programs. Employee Relations
        • Hire, terminate, train, and ensure all work activities are completed in a manner that exceeds the client's expectations.
        • Effectively administer Performance Management system for reports on an on-going basis, including goal setting and feedback.
        • Develop and ensure current Individual Development Plans are in place for all employees.
        • Promote employee development and growth.
        • Takes timely disciplinary action when needed.
        • Use technology tools to improve technician knowledge and certification.
        • Create/maintain a succession plan.
        • Provide mentoring to team members.
        • Demonstrate consistent, effective, and efficient written and oral communication skills (client, employees, suppliers, subcontractors, management, etc.).
        • Maintain consistent communication with management on key issues, potential client issues, and approach to resolutions.
          Minimum Requirements

          • Bachelor's degree in Business, Facility Management, Maintenance Management, Engineering, or a related discipline, or demonstrated equivalent combination of education, training and experience in process or production maintenance - OR - 8 years of experience industrial facilities or production maintenance related work will be considered demonstrated equivalent experience with no education.
          • In addition to education/experience, 5 years of progressive career experience in industrial, pharmaceutical, biomedical, or research & development facility maintenance.
          • Qualified applicants may need to pass a medical evaluation for respirator use and be able to successfully complete a fit test for several types of respirators.
          • Working knowledge of purchasing.
          • Staff management experience, including disciplinary action, hiring, terminating, and performance appraisals.
          • Ability to obtain a security access adge at our client's location.
          • Must be willing to work overtime, holidays, various shifts, weekends, and alternative work schedules.
          • This position may require a valid Driver's License.
          • This position does not include sponsorship for United States work authorization. Physical Requirements
            • Requires ability to read and understand information contained in a variety of documents or displayed on a computer screen.
            • Requires ability to use a variety of office equipment and to operate a computer keyboard to access data bases, to send/receive messages and to prepare documents.
            • Requires ability to attend meetings throughout the site.
            • Requires the ability to communicate with others on the telephone and in one-on-one or group discussions, meetings and presentations.
            • Demonstrated fluency in computer use including the full Microsoft product line.
            • Requires the ability to walk extensively throughout diverse work environments as required by business demand.
            • Some tasks will require repetitive wrist movements.
            • Requires some moving of light to medium weight materials into desks, filing cabinets and other storage locations.
            • Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.
            • Wear steel toe safety shoes, safety glasses, gloves, hard hats and other Personal Protective Equipment as needed.
            • Cope with demands (stressors) that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained.
              Preferred Qualifications

              • Certification or formal training from Facility Maintenance Organizations such as IFMA, AFE or BOMA
              • Experience working in a GMP or similar regulated environment
              • Experience utilizing a CMMS (computerized maintenance management system) and Microsoft Office programs such as Excel, Outlook, Word, Power Point, and Visio.
              • Consistent demonstration of the ability to proactively identify potential problems or opportunities, analyze issues using all appropriate resources, develop alternatives, and arrive at the optimum approach to mitigate problems or leverage opportunities.
              • Predictive maintenance experience, life cycle studies, incident reports, root cause analysis and/or additional data gathering programs.
              • Experience managing a budget.
              • Experience in contract negotiation. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Keywords: Amentum, Newton , Technical Services Manager, IT / Software / Systems , Groton, Massachusetts

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