Sr Technical Competitive Intelligence Manager
Company: Genesys Cloud Services, Inc.
Location: Boston
Posted on: April 24, 2024
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Job Description:
Genesys empowers more than 7,500 organizations in over 100
countries to improve loyalty and business outcomes by creating the
best experiences for customers and employees. Through Genesys
Cloud, the #1 AI-powered experience orchestration platform, Genesys
delivers the future of CX to organizations of all sizes so they can
provide empathetic, personalized experiences at scale. As the
trusted, all-in-one platform born in the cloud, Genesys Cloud
accelerates growth for organizations by enabling them to
differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace
empathy and cultivate collaboration to succeed. And, while we offer
great benefits and perks like larger tech companies, our employees
have the independence to make a larger impact on the company and
take ownership of their work. Join the team and create the future
of customer experience together. ABOUT THE ROLE We are looking for
a passionate and motivated technical competitive intelligence
professional experienced in technology solutions to join our
Competitive Intelligence team. The ideal candidate has a proven
track record for delivering strategic compelling insights with
urgency and accuracy. This position requires a combination of
strong technical skills, solution consulting sales experience,
project/program management, and a deep understanding of Genesys'
competitive landscape. The right candidate will be a proactive,
self-driven and curious professional with a passion for delivering
impactful presentations and product demonstrations. In this role,
you will draw on your extensive competitive knowledge, business
acumen, resourcefulness, and technical expertise to arm Genesys
with the necessary insights to outmaneuver our competition and win
new market opportunities. Ultimately, your mission is this: help us
win. You will assess and translate competitors' features,
capabilities, and technologies into technical solution benefits to
maximize our go-to-market and sales opportunities. Work within and
across teams to gather, analyze and synthesize loads of competitive
data into actionable insights through hands-on competitive
assessments and deep dives that highlight our differentiated value
proposition across marketing and sales tactics. You'll use all this
intel to contribute to winning sales and marketing playbooks,
product development planning, and company in-depth side by side
comparisons. OUR TEAM MISSION We believe we have an important story
to tell: companies can transform the way they connect with
customers through our cloud customer experience software. Genesys
guides our customers - the real heroes in our stories - to make
these transformations unlike anyone else in the market. HOW WE WORK
Our Market and Competitive Intelligence team is highly
collaborative. You will be an integral part of a larger competitive
intelligence network. We move fast on executing new insights and
ideas. We have a constant pulse on the market and our rivals. We
are on a lookout for early warning signs, identifying risks and
opportunities early enough to allow Genesys to adapt its strategy.
We predict our rivals' next moves before they do. We constantly try
out new things, learn from them, and iterate. YOUR FUTURE
DAY-TO-DAY RESPONSIBILITIES * Deliver Technical Competitive
Intelligence Excellence. Monitor the competitive and market
landscape o Own the creation and delivery of hands-on product
demonstrations, product comparisons and other technical competitive
marketing assets to win against our rivals in the new Customer
Experience as a Service Market- with agility, focus, integrity, and
scale. o Identify patterns and share insights so we can quickly
make data-driven decisions. o Proactively make actionable
recommendations for product management, marketing, sales, and the
executive team o Support key corporate initiatives with market and
competitive analyses * Go-To-Market. o Put your communication chops
to work. Distill tons of info into clear, concise, and compelling
intelligence with urgency and accuracy. o Assist sales, marketing &
product with actionable technical competitive intelligence, talking
points, tactics, comparisons and differentiators to help win deals.
o Contribute to competitive enablement materials such as
battlecards, playbooks, and market analyses. * Collaborate across
teams. Work with our partners in marketing, sales, product,
business development, partners, industry analysts, consultants and
more to understand our place in the market to communicate our
competitive edge and help grow the company. * Other
responsibilities. o Serve as a technical resource and evangelist
for the overall marketing team. o Help teams understand the impact
of our intelligence. o Deliver training sessions. Requirements * 8+
years of career relevant experience (market/competitive
intelligence, technical sales, product management) preferably in a
high-tech industry role * Bachelor's degree - Business, technical
discipline (Engineering or Science), or equivalent, History *
Experience in the contact center infrastructure market, the CRM
market, the broader customer engagement/ CX market, other
enterprise software/SaaS market and/or technology platforms
preferred * Knowledge and understanding of SaaS product led growth
initiatives such as free trial to pay-as-you-go and/or freemium
offers * Experience in analyzing high tech products & services and
communicating benefits * Extremely strong critical thinking skills
for framing, analyzing, and synthesizing complex problems (market
and technology trends, architecture integration, business
disruptions, etc.) * Takes the ball and runs with it, working both
independently and collaborating cross-functionally while managing
expectations of internal customers and stakeholders * Experience
working with global teams on multiple project and programs *
Excellent written and verbal communications skills. * Excellent in
technology demonstration techniques (presentations, webinars, etc.)
* Eagerness to excel in a fun, ever-changing work environment *
Willing to travel up to 15% IDEAL CANDIDATE * Is technically savvy,
naturally inquisitive, and resourceful, with excellent critical
thinking skills * Can synthesize technical material and identify
key insights for various audiences * Has confidence, presence, and
credibility to command the respect of colleagues and senior
stakeholders, especially within Marketing, Sales, and Product
Development * Seeks collaborative environments where the bar for
quality is set high BENEFITS * Market competitive salary with an
anticipated base compensation range of $88,400- $183,600. Actual
salaries will vary depending on a candidate's experience,
qualifications, skills, and location. * Medical, Dental, and Vision
Insurance * Telehealth coverage * Flexible work schedules and work
from home opportunities * Development and career growth
opportunities * Open Time Off * 401(k) matching program * Adoption
Assistance * Fertility treatments ABOUT US Genesys powers more than
25 billion of the world's best customer experiences each year. We
put the customer at the center of everything we do and passionately
believe that great customer engagement drives great business
outcomes. More than 10,000 companies in more than 100 countries
trust the industry's #1 customer experience platform to orchestrate
omnichannel customer journeys that eliminate silos and build
lasting relationships. With a strong track record of innovation and
a never-ending desire to be first, Genesys is the only company
recognized by top industry analysts as a leader in both cloud and
on-premise customer engagement solutions. Connect with Genesys via
genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys
blog. Compensation: This role has a market-competitive salary with
an anticipated base compensation range listed below. Actual
salaries will vary depending on a candidate's experience,
qualifications, skills, and location. This role might also be
eligible for a commission or performance-based bonus opportunities.
$95,500.00 - $187,400.00 Benefits:
Keywords: Genesys Cloud Services, Inc., Newton , Sr Technical Competitive Intelligence Manager, IT / Software / Systems , Boston, Massachusetts
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