Information Technology Specialist

Company: VirtualVocations
Location: Lowell
Posted on: May 3, 2025

Job Description:

A company is looking for an Information Technology Specialist 2 to support and optimize mission-critical IT services.
Key Responsibilities

Triage incoming requests and provide troubleshooting or escalation as needed
Deploy, reimage, upgrade, and troubleshoot end-user equipment
Maintain ticket hygiene and assist with inventory maintenance of hardware and software

Required Qualifications, Training, and Education

Associates degree in Computer Science, Information Technology, or equivalent experience
2+ years of experience in a helpdesk position
Experience with Microsoft Windows, Mac OS, and Linux
General understanding of Active Directory and Office 365
Relevant certifications such as ITIL, CompTIA A+, or similar are a plus

Keywords: VirtualVocations, Newton , Information Technology Specialist, IT / Software / Systems , Lowell, Massachusetts

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