Alarm Coordinator - Onsite

Company: Viva USA, Inc.
Location: Cumberland
Posted on: July 2, 2025

Job Description:

Title: Alarm Coordinator - Onsite Description: Position Summary: This individual is responsible for supporting Burglary, Fire Alarm, and Access systems for the client stores. Working closely with the client subcontractors to help support and track issues pertaining to client entities. The Alarm Special Project Coordinator position is in a fast-paced call center environment working in conjunction with the client’s Service/Installation team on trouble shooting calls. This role provides the opportunity to learn new technologies. Call center dispatch exp is preferred, will be doing about 80 calls per shift (answering the call, notating, high repetition role) Duties: Maintains accurate record keeping of calls received. Maintaining alarm processing database. (Placing accounts on test and confirming signals) Remotely accesses alarm systems to force communications as needed. Handles inbound calls for all the above items. Must have the proven ability to: Work under stressful situations Actively listen and communicate effectively through clear speech and hearing Follow instructions Experience: 1-2 years call center experience preferred. Demonstrated ability to work with a high degree of accuracy and attention to detail. Demonstrated ability to maintain information in the strictest confidence. Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality. Familiarity with the Internet Must be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology. Education: High School Diploma, GED, or equivalent.

Keywords: Viva USA, Inc., Newton , Alarm Coordinator - Onsite, IT / Software / Systems , Cumberland, Massachusetts