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Implementation Specialist

Company: Gravyty Technologies
Location: Newton
Posted on: September 13, 2020

Job Description:

Gravyty is looking for an Implementation Specialist to lead our customers through the technical configuration of their on-boarding experience with Gravyty’s suite of AI technologies. As a rapidly growing company, we are helping nonprofits, colleges, and hospitals build more relationships with donors in ways that the sector has never seen before - bringing modern technology to social good. This begins with a successful onboarding.

You will be a trusted advisor to our clients and will identify the best way to deploy our software to meet their business goals while avoiding customization. We are looking for motivated team members who have strong communication skills, a passion for solving simultaneous problems, strong business and technical acumen, and the desire to help build up Gravyty’s growing world-class on-boarding team.

Responsibilities:

Conduct the simultaneous implementation of Gravyty for multiple clients

Facilitate sessions used for requirements gathering, process understanding, and go-lives

Work with our internal tools to validate and import client data into Gravyty’s system, as well as export Gravyty data to the client’s CRM

Coordinate between clients and Customer Success Managers to identify and meet implementation timeline requirements and status communication

Serve as the primary resource and coordinator for other employees working with clients in implementation phase and for on-going client data updates/questions

Interface with clients on a continuous basis, including post-implementation updates

Foresee potential business or technical issues within an implementation and address them before they become problems

Assist in pre-sale processes including providing technical and security documentation to prospective clients

Qualifications

2+ years of experience in managing relevant components (implementation, integration, go-live) within full life-cycle software projects

Project management training and/or certification is required

Experience implementing integration software for nonprofit CRMs (Blackbaud, Salesforce, Ellucian, etc) a strong plus

Experience with fundraising and using nonprofit CRMs is a strong plus

Experience using SQL is a strong plus

Experience using Excel for data manipulation and analysis

Excellent interpersonal and communication skills

Must be organized and detail-oriented

Must be a team player and highly productive and proactive

Experience working with bug tracking systems (Jira, etc)

Keywords: Gravyty Technologies, Newton , Implementation Specialist, Other , Newton, Massachusetts

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