The primary functions of the Access Management Supervisor are to
assist the Access Management Manager with the daily operations of
Outpatient Registration, 24-hour Admissions department and
supervision of employees. Basic responsibilities include
facilitation of daily work assignments; trouble-shooting problem
patient accounts; detailed training and education for staff on core
Access Management responsibilities, managed care policies, and
system functionality; and participation in meetings with internal
and external decision makers. The Supervisor should remain in full
compliance with all departmental, institutional, and regulatory
policies and procedures.
Dana-Farber Cancer Institute is opening a new outpatient cancer
facility in January 2021 in Chestnut Hill. The new ambulatory
center, located at 300 Boylston Street, Chestnut Hill, will provide
much needed space for adult patient care to support our patient
growth. Dana-Farber - Chestnut Hill will offer Clinical and
Research Laboratory Services, Clinical Trials, Imaging, Infusion
Services, Nutrition Support, Retail Pharmacy, Social Work, and
Transfusion Services. This will be a multi-disciplinary,
state-of-the-art facility designed to maintain the same model of
care that is currently given to our patients on our Longwood
Located in Boston and the surrounding communities, Dana-Farber
Cancer Institute brings together world renowned clinicians,
innovative researchers and dedicated professionals, allies in the
common mission of conquering cancer, HIV/AIDS and related diseases.
Combining extremely talented people with the best technologies in a
genuinely positive environment, we provide compassionate and
comprehensive care to patients of all ages; we conduct research
that advances treatment; we educate tomorrow's
physician/researchers; we reach out to underserved members of our
community; and we work with amazing partners, including other
Harvard Medical School-affiliated hospitals.
Training for this position will start at our Longwood campus
(450 Brookline Ave), and will transition to Chestnut Hill after
* Responsible for daily staffing of the Access Management
Department including managing/covering shift hours, and monitoring
use of overtime to adhere to the department's annual budget
* Work with department staff to complete daily workloads across
the following core functional areas: pre-registration, floor
registration, insurance verification, financial counseling,
referral & authorization capture
* May act as the initial point of contact for problem patient
accounts by working with staff to remediate issues and escalate
accounts as appropriate for completion.
* Work directly with the RCIS team, and other IS teams, as
needed, on Access Management issues.
* Oversees management of on-site health information requests and
inquiries for patient health information when received by the
patient or authorized individual
* Work directly with DFCI clinical partners such as BWH,
Children's, Partners and network sites to collaborate on project
work and problem solving as appropriate
* Collaborate with the Department Manager to identify areas for
staff productivity and quality improvement and to arrange for
appropriate staff refresher training
* Monitor staff compliance with all Access Management and DFCI
policies including but not limited to attendance, punctuality, and
diversity. Review insurance changes from Patient Accounting and
Contracting for completion, accuracy, and questions; distribute
approved updates to staff for daily execution
* Responsible for the 24-hour staffing of Admissions including
managing/covering shift hours, and monitoring use of overtime to
adhere to the department's annual budget.
* Oversee the admission of patients to the Dana-Farber inpatient
* Ensure staff verify patient identification, patient
demographics, patient contacts, insurance information, PCP, & the
Medicare Secondary Payer questionnaire with all Medicare
* Provide QA on staff completion of forms including the General
HealthCare Proxy, the Important Message from Medicare, the Patients
Rights and Responsibilities, and the Plain Language Summary of
Financial Assistance Policy.
* Manage the initial and follow up authorization process for all
elective and urgent oncology admissions into DFCI and BWH hospital.
Work with payer representatives to help resolve any issues.
* Contributes to the development of processes and
* Prevents admissions authorization conflicts by conferring with
physicians/clinical team on admissions priorities.
On-site presence at Dana-Farber Cancer Institute Chestnut Hill
campus location required.
Some direct contact with patients and/or visitors, and DFCI
clinical and professional staff is required.
* Bachelor's degree
* 5 years of relevant scheduling and registration experience
* Prior supervisory experience preferred
* IDX /GE systems experience preferred
* Experience establishing and developing a new department within
an organization preferred
Ability to supervise, counsel, train, and develop staff.
Excellent customer service and communication skills, both written
and verbal. Self starter with strong team player and leadership
abilities to motivate staff and increase productivity. Strong
analytical and problem solving skills. Outstanding project
management and task prioritization abilities; ability to meet
pre-determined deadlines. Advanced technical skills, as
Responsible for overall staff training on Epic functionality and
enhancements. Responsible for tracking and maintaining high quality
and productivity, providing in person feedback on a regular basis,
including overnight and weekend staff. Assist Access Management
Manager in supervising/prioritizing daily workloads, monitoring
staff compliance with all policies and procedures, hiring, employee
evaluations, and disciplinary actions in conjunction with the
Dana-Farber Cancer Institute is an equal opportunity employer
and affirms the right of every qualified applicant to receive
consideration for employment without regard to race, color,
religion, sex, gender identity or expression, national origin,
sexual orientation, genetic information, disability, age, ancestry,
military service, protected veteran status, or other groups as
protected by law.