TechTarget is seeking a Customer Success Manager who will be
responsible for developing customer relationships that promote
customer retention and loyalty. Specifically, Customer Success
Managers are responsible for providing tactical support and
strategic direction for clients who purchase our integrated media
and data services; with a focus on supporting clients and their
usage of TechTarget’s Priority Engine (TM) platform.
The Customer Success Manager will be an extension of our
clients’ sales and marketing teams, with the clear understanding of
the customers’ business challenges and ensuring our products, helps
to achieve the customer’s objectives, goals and KPIs.
Essential job functions:
Drive customer engagement with the Priority Engine (TM) tool;
focusing on adoption and renewal;
Onboard & train customer on Priority Engine (TM) and its
functionalities, capabilities, and product details;
Investigate customer’s current lead workflow and marketing
Uncover customer’s ideal key performance indicators, metrics of
success and areas of opportunity;
Consult customers on appropriate use cases of Priority Engine
(TM) to achieve agreed upon KPIs;
Drive usage, identify new user’s recommendations on appropriate
Build appropriate narratives, presentations and client
communications that showcase client success, areas of optimization
Present and communicate, in person, over the phone or video to
end users, marketing management, sales management and
Escalate areas of concerns, client challenges; and,
Provide and build best practices on integrated marketing tactics
and how Priority Engine (TM) can support the tactics.
Knowledge, skills, experience & abilities required:
2 - 5 years’ years of customer facing experience in an
implementation or customer success role, preferably in a software
or Sales/Marketing environment.
Preferable experience onboarding clients to SaaS products
Proficiencies in Salesforce.com and industry leading Marketing
Automation Platforms & project management platforms;
Knowledge of traditional digital media and marketing best
practices including content marketing;
Extremely detailed oriented, ability to multi task several
different product & client engagements;
Strong sales orientation, communication skills, client-ready
presentation skills and writing skills; and,
Ability to offer perspective guidance; and in some cases in a
TechTarget, Inc. is an equal opportunity employer and complies
with all applicable federal, state, and local fair employment
practices laws. TechTarget strictly prohibits and does not tolerate
discrimination against employees, applicants, or any other covered
persons because of race, color, sex (including pregnancy), age,
national origin or ancestry, ethnicity, religion, creed, sexual
orientation, gender identity, status as a veteran, and basis of
disability or any other federal, state or local protected class.
This policy applies to all terms and conditions of employment,
including, but not limited to, hiring, training, promotion,
discipline, compensation, benefits, and termination of employment.
TechTarget complies with the Americans with Disabilities Act (ADA),
as amended by the ADA Amendments Act, and all applicable state or
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