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Work-from-Home - - Bi-lingual Customer Service Representative (English/Mandarin)

Company: Navient Corp
Location: Newton
Posted on: June 9, 2021

Job Description:

Navient has immediate openings for temporary, Bi-lingual Customer Service Representatives, to support our growing customer base working from your home office. We seek reliable and solutions oriented individuals to join our team.

Position Details:

  • New hire training class begins Monday, June 14th
  • Work from your home with Computer equipment provided by Navient
  • Primarily inbound service calls, NO Selling
  • $18.00 per hour plus bonus

This temporary assignment is expected to last approximately 3-6 months; however, assignment may be shortened or lengthened based on business need. This temporary position is not eligible for benefits.

This new role will be fast-paced managing inbound and outbound calls and performing data entry related to a new program. You will assist customers by researching their account and providing prompt and accurate information in a courteous and professional manner.

Please Note: Applicants must reside within 1-1.5 hours of Watertown, MA for computer equipment pick up.

Work Schedule

Virtual Training Hours:

  • Monday- Friday, 8AM- 5PM

Regular Schedule:

  • Monday- Friday, 8AM-5PM EST
  • Operational hours and schedules are subject to change, based on needs of our customers

TECHNICAL AND HOME OFFICE REQUIREMENTS:

  • High speed internet access (Minimum 10MB upload speed, 5MB download speed)
  • You must use an ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
  • Landline phone or cell phone
  • Must be able to download an app on a Smartphone or tablet
  • Private workspace or home office free of distractions and outside noise

OTHER REQUIREMENTS:

  • High School Diploma or G.E.D.
  • Must be bilingual (fluent in both Mandarin and English)
  • Applicants must reside within 1-1.5 hours of Watertown, MA for computer equipment pick up.
  • Experience in servicing customers with professionalism, diplomacy and consideration for the customer's requests or concern
  • Some completed college coursework will serve as substitute for work experience
  • Strong written and verbal communication skills
  • Fast learner, ability to maintain an in-depth understanding of the training curriculum
  • Excellent PC and internet navigation skills
  • Efficient time management skills

PREFERRED QUALIFICATIONS:

  • Prior experience in a high-volume call center preferred

Keywords: Navient Corp, Newton , Work-from-Home - - Bi-lingual Customer Service Representative (English/Mandarin), Other , Newton, Massachusetts

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