Site Relationship Partner II (Senior Manager)
Company: Black Enterprise Magazine
Posted on: February 25, 2021
Site Relationship Partner II (Senior Manager) **JOB
The Site Relationship Partner is the main Pfizer point of contact
for investigative sites, responsible for building and retaining
relationships from site activation through the lifecycle of
studies. The Site Relationship Partner is the "face of Pfizer" and
therefore accountable for ensuring that sites receive necessary
support and engagement, issues are resolved, and Pfizer's
reputation is that of "Partner of Choice."
The Site Relationship Partner proactively collaborates and provides
local intelligence to country outreach surveys, targeted sites
strategies, study design, and Pfizer pipeline opportunities. The
Site Relationship Partner is accountable for study start up,
activation, and execution to the plan for targeted sites. In
addition to being the main point of contact, the Site Relationship
Partner will help coordinate with other roles and functions that
will interface with target sites, thereby, simplifying site Pfizer
communications and enhancing overall visibility into and confidence
of quality of site-level activities.
**Responsible for relationship building and management**
+ Usher investigator sites through site activation and study
activities from study start up to close out.
+ Maintain regular communications with investigator sites to gather
status updates, informal and formal performance metrics, and
+ Act as the main point of contact for all site- and study-level
questions, liaising with and escalating to appropriate teams to
respond and resolve questions.
+ Follow up and close issue status with investigators to ensure
awareness of resolution.
+ Inform and educate investigator sites of Pfizer pipeline
opportunities that may be a good fit.
+ Lead effective site recruitment planning and implementation of
plans at the country- and site-level, consistent with global plan
and local targets.
+ Demonstrate leadership within the local clinical development
environment with a goal to enhance Pfizer reputation in scientific
**Responsible for proactively providing local intelligence**
+ Provide country/regional level input to country outreach surveys
including protocol feasibility, country SOC and medical
+ Provide country/regional level input to country strategy,
feasibility and protocol design in collaboration with relevant
Medical Affairs colleagues, and with input from external clinical
experts as required.
+ Apply clinical development strategy in the assessment of country
and site selection at the asset level.
+ Provide country/regional level input to country strategy/planning
and site recommendation through intimate understanding of country,
sites, processes and practices, and associated site performance
+ Provide input to cluster level intelligence for site strategy and
support implementation of cluster-level strategy.
+ Review and manage site practices that differ from Pfizer
practices and liaise with study teams and study management.
+ Understand targeted site criteria as well as services delivered
to target sites.
+ Track that all such services are provided consistently and in a
+ Recommend potential targeted sites and conduct follow up with
those sites as required.
+ Develop a solid understanding of targeted
site-specific/institution-specific requirements to apply this
knowledge to future site activities or the development of new
targeted site relationships.
**Accountable for study start-up, activation, and execution to
**For targeted sites**
+ Deploy GSSO targeted site strategy by qualifying and activating
targeted sites, while coordinating Pfizer functions to standardize
processes and deliver activation in line with the targeted site
+ Confirm (and educate where needed) that sites are familiar with
Pfizer requirements for study start up and facilitate the
availability of MSAs when feasible.
+ Lead study start up activities at the site level, including
management of issues that may compromise time to site
+ Closely monitor and support study start up activities including
review of key documents (e.g., local Informed Consent Document
template), to address regulatory and/or ethics committee questions
for targeted sites.
**For all sites:**
+ Provide enrollment support and ensure progress by responding to
start up and recruitment issues from investigators, partner with
study team to define and support recruitment initiatives at site /
+ Maintain a thorough knowledge of assigned protocols.
+ Proactively identify, manage and escalate site issues related to
study delivery, triaging and coordinating communications and
resolution efforts by Pfizer colleagues.
+ Support database release by facilitating query resolution, as
+ Actively pursue possible efficiencies and develop best practices
in the delivery activities for site start up and performance at the
targeted site level to increase investigator/site satisfaction and
strengthen targeted site relationships with Pfizer.
+ Seek assignment to complex protocols due to demonstrated
capability in responsibilities.
**Responsible for CRO and Study Management Interface**
+ Support local CRO representatives develop positive Investigator
relationships throughout the life of the study and escalate any
training or compliance concerns with Site Excellence Partner and
+ The Site Relationship Partner may be required to support some or
all of the primary responsibilities of the Site Excellence Partner.
For example: safeguarding the quality and patient safety at the
investigator site, responsible for site and monitoring oversight,
and utilizing and interpreting data from analytic tools.
+ In conjunction with country and regional intelligence to
proactively identify risks to quality and compliance and to develop
and implement mitigation plans to address these risks.
+ Additionally the Site Relationship Partner may be required in
identifying CRA performance issues and responsible for ensuring
appropriate corrective and preventative actions are put in
**Training and Education**
+ A scientific or technical degree in the healthcare area is
preferred along with extensive knowledge of clinical trial
+ In general, candidates for this job would hold the following
levels of education/experience: BS/BSc/MS/MSc or equivalent + 7
years of clinical research experience and/or quality management
+ Skills in more than one language are an advantage in this role.
English is required.
+ Experience with drug development and monitoring (preferred).
+ Experience implementing centrally designed and developed
initiatives on a local basis.
+ Demonstrated knowledge of quality and regulatory requirements for
+ Demonstrated knowledge of site intelligence at country/cluster
level in support of site recommendation.
+ Demonstrated knowledge of clinical trial methodology and the drug
development process, related to monitoring clinical trials, GCP,
FDA, or country-specific regulatory environment.
+ Demonstrated success in prior scientific/technical/administrative
+ Demonstrated experience in site activation.
+ Demonstrated networking and relationship building skills.
+ Demonstrated ability to manage projects and cross-functional
+ Ability to communicate effectively and appropriately with
internal & external stakeholders.
+ Ability to adapt to changing technologies and processes.
+ Seeks to develop an integrated view of key colleague issues to
shape decisions and strategy development.
+ Proactively manages change by identifying opportunities and
coaching self and others through the change.
+ Demonstrated ability to introduce new ideas and implement
+ Effectively overcoming barriers encountered during the
implementation of new processes and systems.
+ Identifies and builds effective relationships with customers and
+ Works well across country boundaries, respecting communication
and cultural differences in interpersonal relationships.
+ Availability to travel regularly within country and region is
+ Effective verbal and written communication skills in relating to
colleagues and associates both inside and outside of the
+ Reports to Directors of Clinical Site Operations.
+ Indirect relationship with Study Management Group Lead and
Targeted Investigator Network Strategy Implementation Lead.
+ Coordinates with institutions and investigators at the local
+ Coordinates with CRO at country/site level.
**Other Job Details:**
+ **Last Date to Apply for Job: 2/22/2021**
+ Eligible for Employee Referral Bonus: YES
Pfizer reports payments and other transfers of value to health care
providers as required by federal and state transparency laws and
implementing regulations. These laws and regulations require Pfizer
to provide government agencies with information such as a health
care provider's name, address and the type of payments or other
value received, generally for public disclosure. Subject to further
legal review and statutory or regulatory clarification, which
Pfizer intends to pursue, reimbursement of recruiting expenses for
licensed physicians may constitute a reportable transfer of value
under the federal transparency law commonly known as the Sunshine
Act. Therefore, if you are a licensed physician who incurs
recruiting expenses as a result of interviewing with Pfizer that we
pay or reimburse, your name, address and the amount of payments
made currently will be reported to the government. If you have
questions regarding this matter, please do not hesitate to contact
your Talent Acquisition representative.
**EEO & Employment Eligibility**
Pfizer is committed to equal opportunity in the terms and
conditions of employment for all employees and job applicants
without regard to race, color, religion, sex, sexual orientation,
age, gender identity or gender expression, national origin,
disability or veteran status. Pfizer also complies with all
applicable national, state and local laws governing
nondiscrimination in employment as well as work authorization and
employment eligibility verification requirements of the Immigration
and Nationality Act and IRCA. Pfizer is an E-Verify employer.
Keywords: Black Enterprise Magazine, Newton , Site Relationship Partner II (Senior Manager), Professions , Groton, Massachusetts
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