General Manager

Company: NorthStar Professional Search
Location: Roslindale
Posted on: April 2, 2026

Job Description:

General Manager Job Description As a General Manager you are part of the management team of the store and are responsible for managing the overall operations of the store while modeling company standards and acting in accordance with policies and procedures at all times. This includes the training, development and supervision of staff, hiring, disciplining, discharging, proper staffing and scheduling, customer satisfaction, product quality, financial performance, safety and security. Some Job expectations/competencies Delivers outstanding customer service at all times, models a customer comes first attitude, Supervises and develops employees to do the same at all times. Engage in conversation with customers to understand customer needs and expectations and communicate them to the Store Manager and the team. Act with integrity at all times, express your point of view, treat people fairly, build trust, respect others, and build strong working relationships Analyze issues thoroughly, find better ways to do things, and encourage creativity. Exercise good judgment and decision making to achieve results. Utilize existing tools to identify and prioritize and communicate to the team expectations for operational excellence A comfortable work environment is the most important part of job satisfaction. Set clear goals, motivate with opportunity, and reward performance while having a genuine concern for peoples’ needs. Help and guide your team to understand their roles and achieve their maximum potential. Give frequent feedback to create an open, healthy learning environment Listen, speak your mind and let others do the same while really listening to them, and be open about what is expected and what the goals are. Don’t wait to be told what to do. Practice flexible and proactive problem-solving. Cross train, promote working together; utilize talents in the right areas to increase the performance of everyone. Evaluate the local marketplace utilize it to grow the business Build/improve an overall plan for the business, financial, operational and people Hold team and self-accountable for achieving and ultimately exceeding the plan Demonstrate and encourage a willingness to accept a variety of opinions, integrate them into your toolbox and encourage others to do the same Continuously develop people. Recognize, reward and promote based on performance, results and development. Serve as a role model by acting in a consistent, fair, enthusiastic manner, remaining accessible and demonstrating confidence in other’s abilities. Encourage team to make decisions, take responsibility and exercise authority Create an environment that learns from both success and failure, that shares information, expertise, experience and insight. Understand your customer, market and operations while striving to learn new aspect of the business and encouraging others to do the same. Lead to meet or exceed goals in a timely fashion. Keep yourself and team focused and accountable. Commit to a plan of action with an openness to change. Support and regularly evaluate yourself and your team on goal attainment. Be tenacious Make difficult people decisions when needed in a timely and decisive manner. Admit mistakes, learn from them, and be held accountable for their impact. Challenge the status quo; take calculated, well thought out risks when necessary. Recognize crisis situations and take early corrective action, make and accept unpopular decisions or opposing positions. Some Job responsibilities The following are in no particular order and are by no means a complete listing of responsibilities. Effectively communicate with your team, peers, direct report, vendors and customers maintain consistent punctual attendance for self and others everyday bring enthusiasm and a positive attitude and expect the same from your team Give and ensure others are giving the best customer service possible. Customers come first. Reward for great service. Solicit customer feedback to know your customer and what they want. ensure that product quality is excellent. This includes everything from checking in an order, rotating product, no expired product, proper portioning, and proper handling. Manage staffing levels to the business, hire qualified enthusiastic, motivated staff Train staff to standards and expectations, hold accountable for adhering to them and develop from within. Timely and effective review process with continual feedback. Schedule properly for the business, use body counts, previous history, on-calls Challenge self to continually learn and push expectations and accountability complete all daily, weekly, monthly paperwork correctly and timely utilize tools to analyze store performance to correct issues determine trends and improve overall operations. develop/strengthen neighborhood relationships with business councils/ associations, schools, landlord, events, donations, other local businesses. consistently pass health inspections and Company Standards checklist ensure that company funds are being utilized properly and within company guidelines

Keywords: NorthStar Professional Search, Newton , General Manager, Retail - All , Roslindale, Massachusetts